Migrate from one EM account to another

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04/27/2022

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06/28/2025

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Hi,

This script will help you to automatically unenroll from one EM portal and enroll in another EM portal.

Refer to the wiki to run the procedure with parameters

https://wiki.xcitium.com/frontend/web/topic/how-to-configure-and-run-procedures-on-managed-devices

For Example:

host="companypmsupport-companypmsupport-msp.cmdm.comodo.com"
port="443"
token="4gfd4551lkgf5617fdg5d1156bhfdsgp"
password="Test@1234"

Note 1: The "password" parameter is mandatory for agent versions 10+ and its value should match the following password which is set under "Client Access Control" in Old portal.

https://wiki.xcitium.com/frontend/web/topic/how-to-password-protect-clients-and-enable-local-configuration

Note 2: As a prerequisite, the following paths should be added to the 'Global Whitelist' file group variable as mentioned

C:\ProgramData\COMODO\Cis\tempscrpt\C_cmd.exe_761B4E373B9D851BBB5B6272D8338893D4C30DF3.bat
C:\ProgramData\COMODO\Cis\tempscrpt\C_cmd.exe_C88003851442F3745C465FD5F28EB29072B52AC6.bat

https://wiki.xcitium.com/frontend/web/topic/whitelisting-guidelines-for-trusted-applications#Global_Whitelist

Note: Please edit the following parameters in the script

### PARAMETERS TO BE EDITED UNDER PARAMETERS TAB ###

1. host:
   TYPE: String
    EM LABEL: Any name
   Default value: "Enter your hostname of new EM portal which you want to enroll"

2. port:
   TYPE: integer
    EM LABEL: Any name
    Default value: "Enter your port number of the new EM Portal"

3. Token:
TYPE: String
EM LABEL: Any name
Default value: "Enter the Token of the new EM Portal"

4. Password
TYPE: String
EM LABEL: Any name
Default value: "Enter the password of the OLD EM Portal"

Please run the script as "System user"

JSON FILE SHA1 VALUE - fcbc28c751ecf6ba605d5066707f2e339224a2d7

PYTHON FILE SHA1 VALUE - 4091731925efea81094f729b18cf5f22d6d3217e

Procedure's Instructions

import os
import time
import subprocess

host = itsm.getParameter("Enter_the_Host_name")
port = itsm.getParameter("Enter_the__port_name")
token = itsm.getParameter("Enter_the_Token")
pwd = itsm.getParameter("Custom_admin_password")

enrollment = "[General]\n"
enrollment += "host = %s\n" % host
enrollment += "port = %s\n" % port
enrollment += "remove_third_party = false\n"
enrollment += "suite = 4\n"
enrollment += "token = %s\n" % token

unenroll_txt_path = os.environ['programdata'] + "\\COMODO\\Endpoint Manager\\unenroll.txt"
try:
    with open(unenroll_txt_path, "w") as f:
        f.write(pwd)
except Exception as e:
    raise Exception("Failed to write unenroll.txt: %s" % str(e))

drive = os.environ['SystemDrive']
if os.path.exists(drive + "\\Program Files (x86)"):
    ep_path = drive + "\\Program Files (x86)\\COMODO\\Endpoint Manager\\enrollment_settings.ini"
    itsm_path = drive + "\\Program Files (x86)\\COMODO\\Endpoint Manager\\ITSMService.exe"
else:
    ep_path = drive + "\\Program Files\\COMODO\\Endpoint Manager\\enrollment_settings.ini"
    itsm_path = drive + "\\Program Files\\COMODO\\Endpoint Manager\\ITSMService.exe"

try:
    with open(ep_path, "w") as f:
        f.write(enrollment)
except Exception as e:
    raise Exception("Failed to write enrollment_settings.ini: %s" % str(e))

try:
    future = time.localtime(time.time() + 120)  # 2 minutes from now
    hh = str(future.tm_hour).zfill(2)
    mm = str(future.tm_min).zfill(2)
    date = "%02d/%02d/%04d" % (future.tm_mon, future.tm_mday, future.tm_year)

schedule_cmd = [
        "schtasks", "/Create",
        "/SC", "ONCE",
        "/TN", "RestartITSM",
        "/TR", "cmd.exe /c \"net stop ITSMservice && timeout /t 10 /nobreak && net start ITSMservice\"",
        "/ST", "%s:%s" % (hh, mm),
        "/SD", date,
        "/RU", "SYSTEM",
        "/F"
    ]

print "Scheduling SYSTEM task RestartITSM for %s:%s on %s..." % (hh, mm, date)
    subprocess.call(schedule_cmd)
except Exception as e:
    raise Exception("Failed to schedule SYSTEM task: %s" % str(e))

try:
    print "Running unenrollment..."
    subprocess.call([itsm_path, "-c", "2"])
    time.sleep(10)
except Exception as e:
    raise Exception("Unenrollment failed: %s" % str(e))

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Migrate from one EM account to another

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