Disable the users and create service desk tickets

#To define a particular parameter, replace the 'parameterName' inside itsm.getParameter('parameterName') with that parameter's name

​

user_names=itsm.getParameter('User_Names') # List

apikey=itsm.getParameter('Api_Key') # String

domain=itsm.getParameter('Domain_Name') # String

email=itsm.getParameter('From_Email') # String

​

​

import os

import ctypes

import subprocess

from subprocess import PIPE, Popen

import sys

flag=0

​

​

def sd():

    import requests,json,ast

    payload='''{

            "email": "%s",

            "summary": "Disable User",

            "description": "Succesfully disabled the User(s)",

            "assetType": "2",

            "helpTopic": "1",

            "ticketCategory": "17",

            "category": "1"

            }'''%(email)

​

​

    url = "%s/clientapi/index.php?serviceName=createticket"%domain

​

​

    headers = {

    "Content-Type" : "application/json",

    "Authorization" : "%s"%(apikey)

    }

​

    response = requests.request("POST", url, data=payload, headers=headers)

    ret=response.status_code

    if ret==200:

        result=response.json()

        if str(result['status'])=="SUCCESS":

            print "Ticket created Successfully on the service desk"

            k1=str(result['data'])

            k2=result['message']

            print '\t*)',k1.replace('u','').replace(':','').replace('}','').replace('{','').replace("'",'')

            print '\t*)',k2

        else:

            print "Error on the ticket creation on the service "

​

​

def Download(URL, DownloadTo = None, FileName = None):

    import urllib

    import ssl

    if FileName:

        FileName = FileName

    else:

        FileName = URL.split('/')[-1]

    if DownloadTo:

        DownloadTo = DownloadTo

    else:

        DownloadTo = os.path.join(os.environ['TEMP'])

    DF = os.path.join(DownloadTo, FileName)

    with open(os.path.join(DownloadTo, FileName), 'wb') as f:

        try:

            context = ssl._create_unverified_context()

            f.write(urllib.urlopen(URL,context=context).read())

        except:

            f.write(urllib.urlopen(URL).read())

    if os.path.isfile(DF):

        return DF

    else:

        return False

def zip_item(path,final_path):  # Creating ZIP file

    import zipfile

    zip_ref = zipfile.ZipFile(path, 'r')

    zip_ref.extractall(final_path)

    zip_ref.close()

    return final_path

def Import_request(DEST):

    BDPATH = Download(r'https://drive.google.com/uc?export=download&id=1utNFdq-PE8viojsFryrjUYX4bzvNSbW5', FileName = 'requests.zip')

    SRC = os.path.join(os.environ['TEMP'])

    path=zip_item(BDPATH,SRC)

    SRC = os.path.join(os.environ['TEMP'],'requests')

    from distutils.dir_util import copy_tree

    copy_tree(SRC, DEST)

    print "REQUEST IMPORTED SUCCESSFULLY"

import os,platform

arch=platform.machine()

if arch=='x86':

    HOMEPATH =r"C:\Program Files"

else:

    HOMEPATH = r"C:\Program Files (x86)"

DEST= os.path.join(HOMEPATH,r'COMODO\Comodo ITSM\Lib\site-packages')

Folders=os.listdir(DEST)

Nodow=0

Del_folders=['certifi', 'certifi-2018.10.15.dist-info','chardet', 'chardet-3.0.4.dist-info','requests','requests-2.20.1.dist-info','urllib3','urllib3-1.24.1.dist-info','idna-2.7.dist-info']

for i in Del_folders:

    if i in Folders:

        Nodow=Nodow+1

​

class disable_file_system_redirection:

    _disable = ctypes.windll.kernel32.Wow64DisableWow64FsRedirection

    _revert = ctypes.windll.kernel32.Wow64RevertWow64FsRedirection

    def __enter__(self):

        self.old_value = ctypes.c_long()

        self.success = self._disable(ctypes.byref(self.old_value))

    def __exit__(self, type, value, traceback):

        if self.success:

            self._revert(self.old_value)

for i in user_names:

    with disable_file_system_redirection():

        obj = subprocess.Popen('net user %s  /active:no' %(i), shell = True, stdout = PIPE, stderr = PIPE)

        out, err = obj.communicate()

        if out:

            print "Username : "+i+" sucessfully disabled"

            flag=flag+1

        else:

            if "The user name could not be found" in err:

                print "Username : "+i+" cannot be found"

            else:

                print "Failed Username: "+i

                print err

if flag!=0:

    if Nodow>7:

        print "REQUEST AlREADY EXISTS"

        sd()

    else:

        DEST=Import_request(DEST)

        sd()

#To define a particular parameter, replace the 'parameterName' inside itsm.getParameter('parameterName') with that parameter's name

​

user_names=itsm.getParameter('User_Names') # List

apikey=itsm.getParameter('Api_Key') # String

domain=itsm.getParameter('Domain_Name') # String

email=itsm.getParameter('From_Email') # String

​

​

import os

import ctypes

import subprocess

from subprocess import PIPE, Popen

import sys

flag=0

​

​

def sd():

    import requests,json,ast

    payload='''{

            "email": "%s",

            "summary": "Disable User",

            "description": "Succesfully disabled the User(s)",

            "assetType": "2",

            "helpTopic": "1",

            "ticketCategory": "17",

            "category": "1"

            }'''%(email)

​

​

    url = "%s/clientapi/index.php?serviceName=createticket"%domain

​

​

    headers = {

    "Content-Type" : "application/json",

    "Authorization" : "%s"%(apikey)

    }

​

    response = requests.request("POST", url, data=payload, headers=headers)

    ret=response.status_code

    if ret==200:

        result=response.json()

        if str(result['status'])=="SUCCESS":

            print "Ticket created Successfully on the service desk"

            k1=str(result['data'])

            k2=result['message']

            print '\t*)',k1.replace('u','').replace(':','').replace('}','').replace('{','').replace("'",'')

            print '\t*)',k2

        else:

            print "Error on the ticket creation on the service "

​

​

def Download(URL, DownloadTo = None, FileName = None):

    import urllib

    import ssl

    if FileName:

        FileName = FileName

    else:

        FileName = URL.split('/')[-1]

    if DownloadTo:

        DownloadTo = DownloadTo

    else:

        DownloadTo = os.path.join(os.environ['TEMP'])

    DF = os.path.join(DownloadTo, FileName)

    with open(os.path.join(DownloadTo, FileName), 'wb') as f:

        try:

            context = ssl._create_unverified_context()

            f.write(urllib.urlopen(URL,context=context).read())

        except:

            f.write(urllib.urlopen(URL).read())

    if os.path.isfile(DF):

        return DF

    else:

        return False

def zip_item(path,final_path):  # Creating ZIP file

    import zipfile

    zip_ref = zipfile.ZipFile(path, 'r')

    zip_ref.extractall(final_path)

    zip_ref.close()

    return final_path

def Import_request(DEST):

    BDPATH = Download(r'https://drive.google.com/uc?export=download&id=1utNFdq-PE8viojsFryrjUYX4bzvNSbW5', FileName = 'requests.zip')

    SRC = os.path.join(os.environ['TEMP'])

    path=zip_item(BDPATH,SRC)

    SRC = os.path.join(os.environ['TEMP'],'requests')

    from distutils.dir_util import copy_tree

    copy_tree(SRC, DEST)

    print "REQUEST IMPORTED SUCCESSFULLY"

import os,platform

arch=platform.machine()

if arch=='x86':

    HOMEPATH =r"C:\Program Files"

else:

    HOMEPATH = r"C:\Program Files (x86)"

DEST= os.path.join(HOMEPATH,r'COMODO\Comodo ITSM\Lib\site-packages')

Folders=os.listdir(DEST)

Nodow=0

Del_folders=['certifi', 'certifi-2018.10.15.dist-info','chardet', 'chardet-3.0.4.dist-info','requests','requests-2.20.1.dist-info','urllib3','urllib3-1.24.1.dist-info','idna-2.7.dist-info']

for i in Del_folders:

    if i in Folders:

        Nodow=Nodow+1

​

class disable_file_system_redirection:

    _disable = ctypes.windll.kernel32.Wow64DisableWow64FsRedirection

    _revert = ctypes.windll.kernel32.Wow64RevertWow64FsRedirection

    def __enter__(self):

        self.old_value = ctypes.c_long()

        self.success = self._disable(ctypes.byref(self.old_value))

    def __exit__(self, type, value, traceback):

        if self.success:

            self._revert(self.old_value)

for i in user_names:

    with disable_file_system_redirection():

        obj = subprocess.Popen('net user %s  /active:no' %(i), shell = True, stdout = PIPE, stderr = PIPE)

        out, err = obj.communicate()

        if out:

            print "Username : "+i+" sucessfully disabled"

            flag=flag+1

        else:

            if "The user name could not be found" in err:

                print "Username : "+i+" cannot be found"

            else:

                print "Failed Username: "+i

                print err

if flag!=0:

    if Nodow>7:

        print "REQUEST AlREADY EXISTS"

        sd()

    else:

        DEST=Import_request(DEST)

        sd()

​